• An exchange will be considered in the rare cases on defective or incorrect item
  that has been delivered to the customer. We will strive to resolve such matters
  promptly, depending on the specific circumstances.

• In case of any exchange, the customer is required to inform our customer service
  team within 48 hours.

• The rider will arrive at customer's address with the new item and collect the old one.

• An equal amount of voucher/discount code can also be offered.

• We aim to process all the exchanges within 14 working days.

• For more information, please reach out to us on our helpline 0370-4000611 from Monday to Saturday between 10am to 06pm.

Note: Sales items are not exchangeable, but the customers can raise the exchange request on size issue.